We tried to do the right thing. . .

[gridlore]

What with the stay at home order, we tried to be good and order groceries from Safeway online for delivery. Well, fuck that noise.

I drink Coke Life, not Diet Coke. Kirsten swears she ordered the right stuff, but there they are, three 12-packs of Diet Coke. She also ordered a box of raisins for her morning cereal. What she got was a loaf of cinnamon raisin bread. Again, not listed as a substitution.

Add in that the 3lb package of ground turkey showed up with the packaging cracked (photos were taken, complaint filed, straight into the bin) and we're done.

We're going to head down to Smart & Final in a bit to fill in the holes in our order, but seriously, if you advertise an excellent online shopping experience you better deliver, in all aspects!

Comments

[laurenthemself]

I've been doing online ordering for home delivery for months now (we've had quite a lot of lockdowns in my state--Victoria, Australia), and there's always problems.

If they let you opt out of substitutions at checkout, do it. I promise you they will keep fucking up otherwise. Here's the biggest screwup I received:



On the left, we have miniature chocolate buds covered with round sprinkles. These are known as 'freckles' or 'jazzies'. On the right, we have Ritz crackers. The latter was considered a valid substitution when I left it up to the shop to choose substitutes.

We're now able to nominate substitutes and select specific products to just exclude altogether if there's no substitute left, but I don't know how in depth the Safeway checkout process is compared to Coles here.

[kshandra]

That's the kicker - we have substitutions turned off. But their website has been a hot mess for a couple of weeks now... I had tried to order a package of the house-brand raisins, and the website said they were unavailable and "click here for similar options." I would have SWORN that I clicked on a package of Sunmaid raisins, not Sunmaid raisin bread, but I wouldn't actually trust their website as far as I could throw the server farm right now.