gridlore: Doug looking off camera with a grin (Penguins - Pyschotic)
[personal profile] gridlore
They've credited me for the undelivered books, and say that my emails might have been caught in their new spam filter.

Glad that's over.

Date: 18 Oct 2005 21:50 (UTC)
kshandra: figurine of a teddybear seated at an office desk, looking at a computer (ComputerBear)
From: [personal profile] kshandra
Did they say how long the credit was likely to take? (I'll be watching the bank balance in any event.)

Date: 18 Oct 2005 22:45 (UTC)
From: [identity profile] gridlore.livejournal.com
No word, but the credit will be for $30.

Which just about covers GURPS Space when it becomes available.

Date: 18 Oct 2005 22:39 (UTC)
From: [identity profile] jovianconsensus.livejournal.com
A damnable shame, as their products are really nice.

Twice damnable because of their earlier statement that bricks-and-mortar retail isn't profitable enough to sustain them. I don't know that I can fault their decision, but it does put the obligation on them to offer nearly flawless online sales support.

Or perhaps you need to stop trying to sell them Viagra...

Date: 18 Oct 2005 22:50 (UTC)
From: [identity profile] gridlore.livejournal.com
What I saw of their products was impressive, but I simply refuse to deal with an outfit that charges my credit card before knowing that they can fill the order. Even with the new job, my gaming dollars are tight and I can't afford this sort of shit.

Date: 19 Oct 2005 03:01 (UTC)
kengr: (Default)
From: [personal profile] kengr
Hell, if it takes them more than some small number of days to ship, they've violated the rules (laws!) regarding credit cards. Not that most companies care much.

Date: 19 Oct 2005 01:21 (UTC)
From: [identity profile] heliograph.livejournal.com
say that my emails might have been caught in their new spam filter.

Did they say how they knew to solve your problem if they weren't getting your e-mails?

Do you have a Gmail account? If you don't have one, do you want one?

Date: 20 Oct 2005 00:30 (UTC)
From: [identity profile] dandelion-diva.livejournal.com
Maaaaaaaaaaaaaaa-gic!

Gessi

Date: 20 Oct 2005 00:29 (UTC)
From: [identity profile] dandelion-diva.livejournal.com
Aw. I'm sorry you didn't get your books, but I'm glad the whole ordeal is over.

Gessi

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gridlore: Doug looking off camera with a grin (Default)
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