More fun at Cost Plus
Sep. 1st, 2004 10:58 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gridloreA little background. At Cost Plus World Market, we have our own credit cards. When you apply for the card, we give you a little temporary card. When you get the plastic card in the mail, you also get a coupon for $15 off your next purchase with the card. This happened last night.
Me: Long-suffering Giants fan and register jockey
CC: Captain Clueless
GM: Gypsy Manager
VO: Card verification operator.
Captain Clueless brings up a purchase (big ugly ceramic sun hanging) and I ring it up. His entire attitude is one of bemused contempt. Seriously, he looked like he was about to start laughing at any second. He hands me a $15 Reward Card that expired on the 31st.
Me: "OK sir, to use this coupon you need to use your World Market Card." (Note this is written in clear print on the back of the rewards card.)
CC: "I don't have it, but I have this." (produces temporary card.)
Alarm bells go off. If he already has a reward card, one that expires in about five hours, that temp is way out of date.
Me: "Sir, I'm sorry, but if you have the actual plastic card, I'm not supposed to take that. It has expired. We need to have the actual card here."
CC: (pushes card forward) "But that's the number!"
Me: "Yes sir, it is - but the temporary card expired when your plastic card arrived. You've told me you have the card, but didn't bring it. I cannot run this."
Repeat about twenty times.
CC: "Get a manager!"
Me: (pages manager. GM walks up)
GM: "Sir, you need to have the card." (Looks at the temp) "OK, they forgot to enter the expiration date on this, so we will take it this time. But next time bring the card."
I swear the bastard was smirking at me like I had just been smacked down. Yo, asshat, we're making an exception for you.
So I enter the card number, and our default expiration date.
BEEP says the unhappy register.. denied! So I call the verification center.
Me: (gives information)
VO: "The customer is Captain Clueless?"
Me: "Correct."
VO: "Well, it would help if he activated the card."
o_0
That's right boys and girls, the smug king hadn't called in and activated the card! I had to restrain my shit-eating grin as I turned to him..
Me: "Sir, I'm so sorry, but this account hasn't been activated! You need to call the number you got when the card arrived and activate the account."
CC: "What? What do you mean?"
Me: "sir, did you read the information that came with your card? No? Sir, the card won't work until you call our activation center and answer some questions. It's a security feature to prevent cards from being stolen in the mail."
CC: (gestures to my phone) "Well, can I use that phone?"
Me: "Oh, sorry... but no. See, when you call, one of the things the are going to ask is for the security numbers on the card. Since you didn't bring the card with you..." (big friendly smile)
CC: (getting pissed) "Well, can I use the card tomorrow?"
Me: "I think the activation center opens early, so you could call them and see."
CC: "Fine!" (storms out)
Me: "Have a great evening!"
The best part is going to be when he comes in and tries to use the rewards card.. that expired on 8/31.
What kind of idiot doesn't read the paperwork that comes with a credit card? I have had *one* credit card in my life, and even I knew when we got it that it had to be activated!
Oh, the total value of his purchase? About $24.
Crossposted to![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
gridlore and ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
customers_suck
Me: Long-suffering Giants fan and register jockey
CC: Captain Clueless
GM: Gypsy Manager
VO: Card verification operator.
Captain Clueless brings up a purchase (big ugly ceramic sun hanging) and I ring it up. His entire attitude is one of bemused contempt. Seriously, he looked like he was about to start laughing at any second. He hands me a $15 Reward Card that expired on the 31st.
Me: "OK sir, to use this coupon you need to use your World Market Card." (Note this is written in clear print on the back of the rewards card.)
CC: "I don't have it, but I have this." (produces temporary card.)
Alarm bells go off. If he already has a reward card, one that expires in about five hours, that temp is way out of date.
Me: "Sir, I'm sorry, but if you have the actual plastic card, I'm not supposed to take that. It has expired. We need to have the actual card here."
CC: (pushes card forward) "But that's the number!"
Me: "Yes sir, it is - but the temporary card expired when your plastic card arrived. You've told me you have the card, but didn't bring it. I cannot run this."
Repeat about twenty times.
CC: "Get a manager!"
Me: (pages manager. GM walks up)
GM: "Sir, you need to have the card." (Looks at the temp) "OK, they forgot to enter the expiration date on this, so we will take it this time. But next time bring the card."
I swear the bastard was smirking at me like I had just been smacked down. Yo, asshat, we're making an exception for you.
So I enter the card number, and our default expiration date.
BEEP says the unhappy register.. denied! So I call the verification center.
Me: (gives information)
VO: "The customer is Captain Clueless?"
Me: "Correct."
VO: "Well, it would help if he activated the card."
o_0
That's right boys and girls, the smug king hadn't called in and activated the card! I had to restrain my shit-eating grin as I turned to him..
Me: "Sir, I'm so sorry, but this account hasn't been activated! You need to call the number you got when the card arrived and activate the account."
CC: "What? What do you mean?"
Me: "sir, did you read the information that came with your card? No? Sir, the card won't work until you call our activation center and answer some questions. It's a security feature to prevent cards from being stolen in the mail."
CC: (gestures to my phone) "Well, can I use that phone?"
Me: "Oh, sorry... but no. See, when you call, one of the things the are going to ask is for the security numbers on the card. Since you didn't bring the card with you..." (big friendly smile)
CC: (getting pissed) "Well, can I use the card tomorrow?"
Me: "I think the activation center opens early, so you could call them and see."
CC: "Fine!" (storms out)
Me: "Have a great evening!"
The best part is going to be when he comes in and tries to use the rewards card.. that expired on 8/31.
What kind of idiot doesn't read the paperwork that comes with a credit card? I have had *one* credit card in my life, and even I knew when we got it that it had to be activated!
Oh, the total value of his purchase? About $24.
Crossposted to
gridlore and customers_suck
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 1 Sep 2004 13:20 (UTC)A very special kind of idiot. I got jumped by somebody here when her company card was declined. I called the bank to find out why, and guess what? She'd never activated it. Pulled the big red strip with big white lettering off the front of the card without reading it at all. She's never forgiven me for her stupidity.
no subject
Date: 2 Sep 2004 00:25 (UTC)no subject
Date: 2 Sep 2004 12:25 (UTC)no subject
Date: 4 Sep 2004 09:28 (UTC)And subsequent comics. Then go back to thee first strip and read forward. You'll recognize the customers...
no subject
Date: 4 Sep 2004 23:34 (UTC)This one had me rolling. so true, and I imagine I sounded that silly..
http://www.w00t-comic.net/20030504.html
no subject
Date: 5 Sep 2004 11:43 (UTC)First one's free kiddies...