New Job update.
Jan. 12th, 2012 03:14 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gridloreI was told today that I'm picking things up quickly. Still not dealing directly with customers on the phone, but I'm getting good at entering the reservations on both the paper form and in the computer. Today was also the first time I was allowed to answer the driver's phone line. Here's how it works:
There's a lot of other things going on. I have to update arrival times for multiple airlines that we have passengers arriving on, so the driver knows when to show up, check our email regularly for email reservations, and check this special booking website that sends us a good amount of business. Plus paying attention to the love-starved office dogs. I'm still making silly errors, and the sheer number of special cases for different accounts is staggering, but I'll learn.
My commute isn't bad. About 20 minutes driving each way.
Tomorrow, I go in from 1500-2000 to spend more time with the evening dispatcher and learn a little more and practice my skills. One thing I need to concentrate on, my crappy writing.
- Driver gets his runs the night before.
- Driver calls in "10-14" when he has the passenger(s) boarded. I mark the time on the res slip and move the slip from the table to the hot board.
- Driver calls in "TC" (trip complete). I confirm this and the driver's next assignment, mark the TC time on the slip, mark the run on the driver's log sheet, and put the completed run slip in the correct cubbyhole.
There's a lot of other things going on. I have to update arrival times for multiple airlines that we have passengers arriving on, so the driver knows when to show up, check our email regularly for email reservations, and check this special booking website that sends us a good amount of business. Plus paying attention to the love-starved office dogs. I'm still making silly errors, and the sheer number of special cases for different accounts is staggering, but I'll learn.
My commute isn't bad. About 20 minutes driving each way.
Tomorrow, I go in from 1500-2000 to spend more time with the evening dispatcher and learn a little more and practice my skills. One thing I need to concentrate on, my crappy writing.
