Fun at work. It's always on a Friday.
Feb. 14th, 2009 08:41 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gridloreGreetings from the wonderful world of construction material supply!
Along with deliveries made by our stalwart, heroic, and devilishly handsome corps of drivers, we have a Will-Call desk. We've set up a showroom in one corner of the warehouse with displays and a counter. This is partially walled off, and has its own lights. A timeline now
0430 - Managers arrive to set up the day's invoices for delivery drivers.
0530 - Drivers arrive, start doing their paperwork and loading.
0600 - Will-Call opens.
Shortly after the drivers arrive someone will open the big roll-up door so we can get forklifts out to the trucks, or pull a truck if the driver needs to load something that doesn't fit through the doors on a lift.
Got it?
Yesterday, shortly after we opened the roll-up door, we noticed someone moving around in the dark of the Will-Call. We assumed it was an employee who had gone over to start the coffee maker. Until this guy yells "Hey, I need some service here!" Lights off, computers off, no one at the counter, front door locked, and he walked in through the roll-up door. Twenty minutes before we open.
Complete fail. Best part is he had to wait because in that magic half hour between 0530 and 0600 all our resources are devoted to getting the drivers taken care of so we can roll out.
Minor suck, but it was a definite WTF.
The second suck comes from a delivery. Since this is a three-day weekend for most folks in the industry, Friday was extremely light. Old rule in this game is to not order a lot before a holiday.. if you run out of material to work with, you go home early, right? So I was finished extremely early and got back to the warehouse only to be told that there was an emergency delivery to made to a location on the peninsula. This guy had called three times that morning to insist that he needed this material today, and as soon as possible. I load up, roll out, and find the street.
People, if you own a business, put your name somewhere visible. Or at least make sure that your street number is somewhere that can be seen from the road, m'kay?
Anyway, finally figure out where this hole in the wall steel shop was.. and there's no one there. Locked tight. Phone rolls over to voice mail. I wait while the office tries to figure out what is going on. The customer had left for the day, but said that another company could sign for the stuff.. and they should be back any second now. 45 minutes later, I'm off-loaded.
If you call us three times in one morning demanding a delivery, BE THERE TO ACCEPT IT!
Cross-posted to![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
gridlore and ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
customers_suck
Along with deliveries made by our stalwart, heroic, and devilishly handsome corps of drivers, we have a Will-Call desk. We've set up a showroom in one corner of the warehouse with displays and a counter. This is partially walled off, and has its own lights. A timeline now
0430 - Managers arrive to set up the day's invoices for delivery drivers.
0530 - Drivers arrive, start doing their paperwork and loading.
0600 - Will-Call opens.
Shortly after the drivers arrive someone will open the big roll-up door so we can get forklifts out to the trucks, or pull a truck if the driver needs to load something that doesn't fit through the doors on a lift.
Got it?
Yesterday, shortly after we opened the roll-up door, we noticed someone moving around in the dark of the Will-Call. We assumed it was an employee who had gone over to start the coffee maker. Until this guy yells "Hey, I need some service here!" Lights off, computers off, no one at the counter, front door locked, and he walked in through the roll-up door. Twenty minutes before we open.
Complete fail. Best part is he had to wait because in that magic half hour between 0530 and 0600 all our resources are devoted to getting the drivers taken care of so we can roll out.
Minor suck, but it was a definite WTF.
The second suck comes from a delivery. Since this is a three-day weekend for most folks in the industry, Friday was extremely light. Old rule in this game is to not order a lot before a holiday.. if you run out of material to work with, you go home early, right? So I was finished extremely early and got back to the warehouse only to be told that there was an emergency delivery to made to a location on the peninsula. This guy had called three times that morning to insist that he needed this material today, and as soon as possible. I load up, roll out, and find the street.
People, if you own a business, put your name somewhere visible. Or at least make sure that your street number is somewhere that can be seen from the road, m'kay?
Anyway, finally figure out where this hole in the wall steel shop was.. and there's no one there. Locked tight. Phone rolls over to voice mail. I wait while the office tries to figure out what is going on. The customer had left for the day, but said that another company could sign for the stuff.. and they should be back any second now. 45 minutes later, I'm off-loaded.
If you call us three times in one morning demanding a delivery, BE THERE TO ACCEPT IT!
Cross-posted to
gridlore and customers_suck
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 14 Feb 2009 18:11 (UTC)Beyond that, I got nothing. Have a great holiday.
no subject
Date: 14 Feb 2009 18:33 (UTC)no subject
Date: 14 Feb 2009 18:43 (UTC)no subject
Date: 14 Feb 2009 18:50 (UTC)no subject
Date: 14 Feb 2009 18:51 (UTC)Professor Plum, in the library, with the lead pipe*.
*Hey, the lead pipe, though obsolete, is sorta-kinda construction material....
no subject
Date: 14 Feb 2009 21:33 (UTC)Y'know, it's a pity that you can't just have that sort of idiot charged with trespassing...