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Aug. 8th, 2001 08:12 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gridloreThis morning, I got a whole bag of Oreos from one of our drivers. The reason? I reamed another driver a new asshole on the radio.
Brief explanation: Our vans can make automated calls given time updates to guests. The driver enters the party he wishes to call, and his ETA. The computers do all the rest. The driver even gets the results of the call (succeeded, busy, answering machine)
Now, some drivers get lazy, and call out all their stops instead of getting out of the van and knocking on doors. This is not acceptable.
Back to this morning. RF is a driver, to use the word loosely. He is dim as a blown light bulb, lazy, surly, and rude. These are his better points. I gave him a single stop (one more than he can handle) and went on to other work.
About five minutes before the pick up was due, he calls me. Seems he's been calling out successfully, but nobody is coming out of the building. Since I know RF, I asked if he had rang the bell, or knocked.
Silence.
I ask again, holding the microphone close to my mouth and speaking in a very slow and clear voice: "Van 494, did you knock on the door?"
RF admits that he didn't. I proceed to inform him that it is company policy that the driver get his lazy, barely-sentient ass out of the van and actually go to the trouble of walking twenty feet to push a button. Not in those exact words, but I think the feeling was clear.
Silence.
"494, is that a check? You need to knock on the door of every stop. Please reply."
He gives me a very angry "check." A few minutes later, he tells me that it is a wrong day reservation (not uncommon) and I find out that we had the wrong phone number.
The nice thing is that everybody on the road heard this. All the drivers knew that RF was being a lazy slob again, and evidently gave him hell about it. And I got my bag of cookies.
Brief explanation: Our vans can make automated calls given time updates to guests. The driver enters the party he wishes to call, and his ETA. The computers do all the rest. The driver even gets the results of the call (succeeded, busy, answering machine)
Now, some drivers get lazy, and call out all their stops instead of getting out of the van and knocking on doors. This is not acceptable.
Back to this morning. RF is a driver, to use the word loosely. He is dim as a blown light bulb, lazy, surly, and rude. These are his better points. I gave him a single stop (one more than he can handle) and went on to other work.
About five minutes before the pick up was due, he calls me. Seems he's been calling out successfully, but nobody is coming out of the building. Since I know RF, I asked if he had rang the bell, or knocked.
Silence.
I ask again, holding the microphone close to my mouth and speaking in a very slow and clear voice: "Van 494, did you knock on the door?"
RF admits that he didn't. I proceed to inform him that it is company policy that the driver get his lazy, barely-sentient ass out of the van and actually go to the trouble of walking twenty feet to push a button. Not in those exact words, but I think the feeling was clear.
Silence.
"494, is that a check? You need to knock on the door of every stop. Please reply."
He gives me a very angry "check." A few minutes later, he tells me that it is a wrong day reservation (not uncommon) and I find out that we had the wrong phone number.
The nice thing is that everybody on the road heard this. All the drivers knew that RF was being a lazy slob again, and evidently gave him hell about it. And I got my bag of cookies.
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