I forgot to mention this..
Oct. 30th, 2010 07:19 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gridlorebut I got an "attaboy" from the owner yesterday.
Personal relationships are vital in this industry, and as one of the front line people making the deliveries, I'm working with the end users of our products on a daily basis. Electricians, plumbers, other contractors. I've gotten to know a lot of them and become friends with several. Thursday, one of my friends mentioned that his company's site superintendent for this job had "moved on to other things" (I didn't ask) and taken all his various catalogs with him. I was asked if I could bring out a L&S catalog, since Casey is in line to get the superintendent gig and needs to build a library. "No problem!" is my usual reply to these kinds of requests.
When I got in, I snagged one of our brand-spanking new product overview catalogs, then asked a couple of the sales guys what I'd need to make a good library. Some scrambling, some searching, and one siege later ("You'll take my Powers catalog when you pry it from my cold dead hands!" "I know how to build a trebuchet." "I'm more impressed that you can pronounce trebuchet.") and I had a dozen or so product catalogs from the companies and lines that we sell. Boxed them up, and dropped them off for Casey the next morning. He called in to thank the company, and evidently praised me as a driver who really cares about making sure that the orders are right and the customer gets what he wants. His exact words were "if I tell Doug there's a problem, or I need something, he'll either have a solution the next day or a good explanation of what the problem is and how long it will take to fix."
This praise made it up to one of the owners, who took the time to thank me for my hard work and devotion. In front of the sales bullpen. Hopefully, when things improve this will be remembered when the time comes for raises. I'm still planning on letting the boss know that I'd like to start training for inside sales so that if a slot opens up, I'll be able to transition to a less physically demanding job.
Yes, Kirsten, it was Amazing Dave who we had to besiege.
Personal relationships are vital in this industry, and as one of the front line people making the deliveries, I'm working with the end users of our products on a daily basis. Electricians, plumbers, other contractors. I've gotten to know a lot of them and become friends with several. Thursday, one of my friends mentioned that his company's site superintendent for this job had "moved on to other things" (I didn't ask) and taken all his various catalogs with him. I was asked if I could bring out a L&S catalog, since Casey is in line to get the superintendent gig and needs to build a library. "No problem!" is my usual reply to these kinds of requests.
When I got in, I snagged one of our brand-spanking new product overview catalogs, then asked a couple of the sales guys what I'd need to make a good library. Some scrambling, some searching, and one siege later ("You'll take my Powers catalog when you pry it from my cold dead hands!" "I know how to build a trebuchet." "I'm more impressed that you can pronounce trebuchet.") and I had a dozen or so product catalogs from the companies and lines that we sell. Boxed them up, and dropped them off for Casey the next morning. He called in to thank the company, and evidently praised me as a driver who really cares about making sure that the orders are right and the customer gets what he wants. His exact words were "if I tell Doug there's a problem, or I need something, he'll either have a solution the next day or a good explanation of what the problem is and how long it will take to fix."
This praise made it up to one of the owners, who took the time to thank me for my hard work and devotion. In front of the sales bullpen. Hopefully, when things improve this will be remembered when the time comes for raises. I'm still planning on letting the boss know that I'd like to start training for inside sales so that if a slot opens up, I'll be able to transition to a less physically demanding job.
Yes, Kirsten, it was Amazing Dave who we had to besiege.
