gridlore: Doug looking off camera with a grin (Penguins - Pyschotic)
Douglas Berry ([personal profile] gridlore) wrote2005-10-18 02:38 pm
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Done with HERO

They've credited me for the undelivered books, and say that my emails might have been caught in their new spam filter.

Glad that's over.
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kshandra: figurine of a teddybear seated at an office desk, looking at a computer (ComputerBear)

[personal profile] kshandra 2005-10-18 09:50 pm (UTC)(link)
Did they say how long the credit was likely to take? (I'll be watching the bank balance in any event.)

[identity profile] jovianconsensus.livejournal.com 2005-10-18 10:39 pm (UTC)(link)
A damnable shame, as their products are really nice.

Twice damnable because of their earlier statement that bricks-and-mortar retail isn't profitable enough to sustain them. I don't know that I can fault their decision, but it does put the obligation on them to offer nearly flawless online sales support.

Or perhaps you need to stop trying to sell them Viagra...

[identity profile] heliograph.livejournal.com 2005-10-19 01:21 am (UTC)(link)
say that my emails might have been caught in their new spam filter.

Did they say how they knew to solve your problem if they weren't getting your e-mails?

Do you have a Gmail account? If you don't have one, do you want one?

[identity profile] dandelion-diva.livejournal.com 2005-10-20 12:29 am (UTC)(link)
Aw. I'm sorry you didn't get your books, but I'm glad the whole ordeal is over.

Gessi
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